Refund and Cancellation Policy for ZETRIXWEB INFOTECH LLP

ZETRIXWEB INFOTECH LLP
Cancellation Policy

1. Introduction

ZETRIXWEB INFOTECH LLP values customer satisfaction and strives to provide the best possible service. This policy outlines the terms and conditions for cancellations for our web and mobile app development services.

2. Cancellation Policy

2.1 Project Initiation:

Cancellations requested before project initiation will incur no charges.

2.2 Pre-Development Phase:

Cancellations requested within the first 7 days after project initiation will incur a charge equivalent to 30% of the total project cost.

2.3 Development Phase:

Cancellations during the development phase will incur a charge equivalent to 50% of the total project cost.

2.4 Post-Development Phase:

Once the project has been delivered and the client has accepted the final product, cancellations will not be entertained.

3. No Refund Policy

3.1 Non-Refundable Payments:

All payments made to ZETRIXWEB INFOTECH LLP are non-refundable. We do not offer any refunds for any payments made for our services.

3.2 Project Scope and Quality Assurance:

While we do not offer refunds, we ensure that our work matches the agreed project scope and specifications. If any defects or issues are identified within 14 days of delivery, ZETRIXWEB INFOTECH LLP will rectify the issues at no additional cost.

4. Exceptions

4.1 Customization and Third-Party Integrations:

Cancellations for projects involving extensive customization or third-party integrations will be evaluated on a case-by-case basis.

4.2 Client Delays:

ZETRIXWEB INFOTECH LLP is not responsible for delays caused by the client, such as delayed feedback or lack of communication. Additional charges may apply in such cases.

5. Process for Requesting a Cancellation

5.1 Contact Us:

To request a cancellation, please contact our support team at [email address] with your project details and reason for the request.

5.2 Review:

Our team will review the request and respond within 7 business days with the outcome and any further steps.

5.3 Approval:

If the cancellation request is approved, any applicable charges will be communicated and processed accordingly.

6. Changes to This Policy

ZETRIXWEB INFOTECH LLP reserves the right to update or modify this policy at any time without prior notice. The latest version of the policy will be available on our website.

7. Contact Information

For any questions or concerns regarding this policy, please contact us at:

ZETRIXWEB INFOTECH LLP
410-RE11, Near Sankalp Iconic Tower, Iscon-Ambli Road, Ahmedabad, Gujarat 380058, India
+91 9408540266
info@zetrixweb.com